How do I open a live trading account?
To open a live trading account, click the “Sign Up” button in the top right of our website. Follow the steps and upload your documents for verification. We’ll email you with your account details and you’ll be ready to trade!
What account types does INFINOX offer?
We offer 4 different types of live account MT4 & MT5 STP (Straight Through Processing) and MT4 & MT5 ECN (Electronic Communication Network)
Can I open a demo account?
Yes, we offer demo accounts to all of our clients. These can be used by beginners to help understand how CFD trading works, or by professionals to try out new strategies without any risk.
In which currencies can I open an account?
INFINOX clients can open a trading account in USD, EUR, GBP and AUD. We recommend opening your account in the currency you’ll be depositing and withdrawing in, to avoid any unexpected conversion fees!
Can I change the currency of my account?
We can help you change the currency of your account, but to do so we need to open you a new account. To request a new account in a new currency, please contact email@example.com or call us on 0-800-060-8744.
Can I open more than one account with INFINOX?
Yes! Once you’ve opened a live trading account with INFINOX, you can apply for another under the same name. Some traders do this to trade in different base currencies, or try out new strategies. Contact firstname.lastname@example.org for more info.
What documents does INFINOX require to open a live account?
In order to verify your identity, we need a copy of your valid Passport, National ID card or Driver’s Licence. We’ll also need a recent (within the last 3 months) proof of address, such as a utility or bank statement in your name.
Why do I have to provide proof of identity?
INFINOX is a regulated brokerage. As part of the regulation, we are required to comply with 'Know Your Customer' (KYC) requirements. We would require your Identity documents to complete KYC. Regulation has strict rules about how we keep your identity documents safe.
What deposit methods does INFINOX offer?
You can deposit funds into your account using a debit or credit card, Skrill, Neteller, or by making a bank transfer. Unfortunately, we do not accept cash or cheque, American Express or Diners Cards.
What is the minimum deposit?
The minimum deposit amount is £1 or equivalent in your base currency.
How can I withdraw funds from my account?
In “My Account”, click on “Withdraw Funds” and fill out the form in order for us to process your request. If you have deposited funds from a credit or debit card within the last 12 months, we will be able to return funds to that card. Please note that we are unable to transfer funds to third party accounts, so sometimes, we might ask for additional information about the account in order to verify the withdrawal.
Are my deposited funds segregated from INFINOX’s business funds?
Yes, your funds are held in a Segregated Client Account at the Commonwealth Bank of Australia. The funds you hold with INFINOX can only be returned to you and cannot be used for any other purpose.
Is my personal data safe with INFINOX?
We take privacy very seriously at INFINOX, and will never share your information with third parties for marketing purposes. We may use your information to make further enquiries about your identity and to prevent fraud. If you want more information about how we handle your data, you can find out here.
Are INFINOX’s trading platforms compatible with MacOS?
For MT4 you can download their app from the apple store on your mobile or tablet device. For desktop you can access via the webtrader here.
I forgot my password. How can I log in?
If you’ve forgotten your password, simply click “Forgot Password?” on the Login page. We’ll then send you an email with instructions on how to change it!