To open a live trading account, click on the 'Sign Up' button on the top right of our website. Complete our short application form, find your account, upload your documents for verification, and be ready to trade.
\n"},{"questions":"Can I open more than one account with INFINOX?","answer":"Yes. Once you’ve opened a live trading account with INFINOX, you can apply for up to 10 accounts per platform under the same name, excluding archived and closed accounts. This can allow you to trade different base currencies, or try out new strategies. You can open an additional account in your Client Area here.
\n"},{"questions":"What documents does INFINOX require to open a live account?","answer":"In order to verify your identity, we need a copy of a valid proof of identity, such as a passport, national ID card or driver’s license.
\n
\nIn some regions, we may also require a proof of address dated within the last 3 months, and showing your name and the registered address. For instance, this could be a utility bill such as an electricity, gas, or water bill, or a bank statement.
We offer ECN and Standard accounts on our platforms. For a detailed comparison between the account types, please click here.
\n"},{"questions":"Can I open a demo account?","answer":"Yes, we offer demo accounts to all of our clients. These can be used by beginners to help understand how CFD trading works, or by professionals to try out new strategies without any risk.
\nYou can sign up for a demo account here.
\n"},{"questions":"In which currencies can I open an account?","answer":"INFINOX clients can open a trading account in USD, GBP, and EUR.
\n"},{"questions":"Can I change the currency of my account?","answer":"We can help you change the currency of your account. To make this request, please contact us here.
\n"},{"questions":"Why do l have to provide proof of identity?","answer":"INFINOX is a requlated broker and we are required to comply with Know Your Customer KYC) requirements, includina averification of your proof of identity. Requlation has strict rules about how we keep vour identity documents safe. and thisinformation is used strictly for verification purposes.
\n"},{"questions":"I forgot my password. How can I log in?","answer":"if you've forgotten your password. simply click on the 'Forgot Password?' link on the Client Area. We'l then send you anemail with instructions on how to change it.
\n"},{"questions":"How is my personal information stored?","answer":"Please view our Privacy Policy here.
\n"},{"questions":"Why should I choose INFINOX?","answer":"With premium client service, cutting edge technology and new-age trading tools, INFINOX is able to offer an improved trading experience for all our clients. Find out why we are the number one directly from our clients here.
\n"},{"questions":"How do I change my trading account password?","answer":"To change your account password, go to Client Area here, click on the lock under 'Reset MT4/5 password' and choose change or forgot password.
\n"},{"questions":"Will my demo account ever expire?","answer":"INFINOX offers a one-month demo account, which means your demo account will expire after one month from the moment of creation.
\n"},{"questions":"I suspect that my account has been hacked, what should I do?","answer":"If you suspect that your account has been hacked, you will have to change your Client Area and trading account passwords immediately and then contact us here. Instructions on how to change the passwords can be found in this FAQ section.
\n"},{"questions":"Can I update my personal information?","answer":"Yes, please send your request to . Please attach any supporting documents, for example a marriage certificate for a name change, or proof of address for a residential address change.
\n"},{"questions":"Do I need to upload my documents again if I open an additional trading account and my first account was already approved?","answer":"No, we will not require additional documents.
\n"},{"questions":"Are there any differences between the demo and live accounts?","answer":"The main difference is that, on the live account, the trades get executed in the real market where profits and losses are real. Meanwhile, on the demo account, your trades are placed in a virtual environement with virtual funds, and the results you see represent what you could have earned had the trades been placed on a live account. Demo trading can have great benefits when testing the performance of a trade plan and also for trader education purposes.
\n"},{"questions":"How long does it take to open an account?","answer":"Our Accounts Opening team might take up to one business day to verify your documents (usually much faster). You can contact our support team to ask for an update or wait for our email confirmation.
\n"},{"questions":"Can I register with more than one email address?","answer":"You can register only one client profile and have multiple trading accounts with the same email address.
\n"},{"questions":"What documents do I need for a Joint account?","answer":"Both clients must register individual accounts and verify their identity. We need a copy of the valid passport, national ID card or driver’s license, and a recent proof of address (within the last 3 months), such as a utility bill or bank statement. Once you have received your trading account details you may email , copy your trading partner and request a joint account.
\n"},{"questions":"Who can apply for a Swap Free account?","answer":"Swap-free accounts are only available for clients of Muslim faith.
\n
\nINFINOX reserves the right to request additional documentation in order to offer swap-free privilege to an account. If the religion is not mentioned on your ID document, we may require a proof of faith in the form of a letter from your mosque confirming your religion.
\nPlease note that trader profile will also be analysed to deem whether you are eligible for a swap-free account.
\nPlease send an email to and request for your account to be converted to Islamic/Swap-free.
We are only able to accept clients from certain jurisdictions. If you cannot see your country in the list, unfortunately at this time we are not available at your location. Please continue to visit our website and social channels to stay updated on our growing global presence.
\n"},{"questions":"Can I use one document to verify both my identity and address?","answer":"Yes. If you have a valid, government-issued ID that includes your address – like a driver’s licence – you can upload a copy of the document for both your proofs of identity and address. In some cases, however, we may ask for separate documents for your proof of identity and proof of address.
\n"},{"questions":"How do I log in to my Client Area?","answer":"Please use this link to log in to your Client Area.
\n"},{"questions":"Are there any inactivity fees if my trading account is not used?","answer":"We will archive your account if there is zero balance and no activity for more than three months. Unlike other brokers, we will not charge an inactivity fee.
\n"},{"questions":"How do I close my trading account, or my entire INFINOX profile?","answer":"To close your profile or trading account please contact us here. If you have any funds in your trading account, please makesure to send a withdrawa request in the Client Area prior to reauesting an account closure.
\n"},{"questions":"How do I add funds to my demo account?","answer":"You can add funds or reset your demo account balance at your Client Area. To make any changes on your demo account balance, you should check the \"Reset Balance\" option.
\n"},{"questions":"Are you an ECN Broker?","answer":"Yes, with INFINOX you can trade CFDs using an ECN account to access deep liquidity, cutting edge execution and a full range of platforms and tools. Check our competitive pricing for ECN accounts here.
\n"},{"questions":"What is the difference between “STP” and “ECN” accounts?","answer":"The main difference is routing. STP accounts can route orders from different liquidity providers whereas ECN accounts can route orders to a network that acts as the major liquidity source. To kown more about STP and ECN accounts conditions at INFINOX, please click here.
\n"},{"questions":"What documents do I need for a Corporate Trust account?","answer":"We will require the original copy of the Trust deed, Certificate of Incorporation, Memorandum & Articles of Association, Legal Entity Identifier (LEI), proof of identity and proof of address for all beneficial owners with 25% shares or more within the company. Reach out to our Account Opening team () for more information.
\n"}],"title":"Account Opening"},"AccountFunding":{"item":[{"questions":"What is the minimum deposit?","answer":"The minimum deposit amount is USD 50 or the equivalent in your base currency.
\n"},{"questions":"How can I withdraw funds from my account?","answer":"1. Click here to log in into your Client Area.
\n2. In the left hand side menu, click on 'Funds > Withdraw Funds'.
\n3. Select the trading account number and insert the amount you want to withdraw.
\n4. Click on 'Continue' and follow the steps.
Please note that we are unable to transfer funds to third party accounts. Therefore, we might ask for additional information about the account in order to verify the withdrawal. Withdrawals, although processed within 24 business hours, are subject to clearance from the payment processor or bank clearing times.
\n"},{"questions":"How can I deposit into my account?","answer":"INFINOX provides a wide range of payment methods such as credit/debit cards, digital wallets including Skrill and Neteller, bank transfers and cryptocurrency (depending on the region).
\n1. Click 'Funds > Deposit Funds' on the left side menu of your Client Area.
\n2. Choose the desired method, select the account number and insert the amount you want to deposit and click 'Fund Now'.
Please note that INFINOX does not accept third-party payments.
\n"},{"questions":"How long does it take to deposit?","answer":"Most of the depositing methods are instant. Please refer to the 'Deposit Funds' page for more details.
\n"},{"questions":"Do you accept prepaid cards?","answer":"Yes, we accept prepaid cards.
\n"},{"questions":"Does my Skrill or Neteller email address have to match my INFINOX email address?","answer":"No, we just need your Skrill/Neteller mail ID with a matching account name.
\n"},{"questions":"Do you accept third party deposits?","answer":"No, INFINOX does not accept nor endorse third party deposits. The pratice of Third Party Deposits can lead to client termination. For more information regarding deposits, we recommend you to review the Client Agreement.
\n"},{"questions":"I sent a bank transfer, however the funds have not yet reached my trading account. What should I do?","answer":"Please note that bank transfers are not instant. Please send a proof of deposit (receipt or screenshot) and your trading account number to our support team at , and our team will look into your deposit.
\n"},{"questions":"Do you allow transfers from other brokers?","answer":"Yes, you can transfer funds from a different broker to INFINOX. Please follow the instructions outlined in this Broker to Broker Form.
\n"},{"questions":"How do I check my deposit history?","answer":"You can view the transaction history (including deposits, transfers and withdrawals) in your Client Area here.
\n"},{"questions":"Can I make internal transfers between my accounts?","answer":"Yes, you can make transfers between your trading accounts in your Client Area here.
\n"},{"questions":"Do you need to verify my credit/debit card before I can deposit?","answer":"We do not need to verify your card before depositing.
\n"},{"questions":"Can I withdraw to any bank account?","answer":"You can withdraw to any bank account registered in your name.
\n"},{"questions":"Can I request a withdrawal while l have open trades?","answer":"Yes, you can submit a withdrawal request if you have open trades. When you make a withdrawal, theamount will be automatically deducted from your equity.
\n"},{"questions":"Do you charge any fees for bank transfer withdrawals?","answer":"For withdrawals via Bank wire, Skrill, and Neteller, INFINOX charges a fee of 15 USD. This fee is waved if you withdraw once per month. Any additional fees from your intermediary bank that may apply are not covered by INFINOX.
\n"},{"questions":"My bank transfer withdrawal was approved, but I still have not received myfunds, what should i do?","answer":"Bank transfer withdrawals can take on average 3-5 working days from the moment we approve the request. If you have not received the funds after this time, please contact us here. Please also check if you have received any emails from INFINOX requesting additional details. Delay in responding may cause delay in receiving the funds.
\n"},{"questions":"How can I cancel my withdrawal request?","answer":"If your withdrawal has not yet been processed, you can contact us to cancel your withdrawal request.
\n"},{"questions":"Do l earn interest on the funds held in my trading account?","answer":"You cannot earn interest on the balance of your account
\n"},{"questions":"Which method should I use to withdraw?","answer":"You must withdraw your funds via the same depositing method, meaning that your initial deposit amount will always be returned to the source. Profits can be withdrawn via any method of your choice except debit/credit card. You may use bank transfer, digital wallets or other methods.
\n"},{"questions":"Can I deposit or withdraw more than one time a day?","answer":"Yes, there is no limit on the number of deposits or withdrawals per day.
\n"},{"questions":"What is the maximum amount for deposits?","answer":"INFINOX does not limit the amount you can deposit into your account.
\n"},{"questions":"What is the maximum amount for withdrawals?","answer":"INFINOX does not limit the amount you can withdraw from your account.
\n"},{"questions":"When I try to place a trade, it tells me 'Not Enough Money'. What should I do?","answer":"This means that you don't have enough funds in your trading account or your leverage is too low.
\nYou can add more funds to your account or increase your leverage.
Due to our Anti Money Laundry, the funds must be withdrawn through the same method of deposit. In this case, if you have deposited via Bank Transfer, you will only be able to withdraw it via Bank Transfer.
\n"},{"questions":"When will my withdraw reflect on my account?","answer":"When you request a withdrawal at your client area, we require a 24 hour margin to process your funds. Once it's processed, depending on the method, it can take up to 5 business days to arrive. If you face any issue with your withdrawal you can contact us here.
\n"},{"questions":"I am not able to provide proof of address because I live with my spouse, can I still open an account with you?","answer":"Yes, you are able to open an account with us. To verify your address we can provide you with a document called Third Party Verification in which you need to send us your spouse's ID (front and back), a valid proof of address under their name and their email address. As soon as we have that information we will send you the Third Party Verification document.
\n"}],"title":"Account Funding"},"CopyTrading":{"item":[{"questions":"What is copy trading?","answer":"Copy trading allows less experienced traders to automatically copy trades from pro traders and trading strategy providers in order to obtain the same results. With copy trading, users can copy trades from the pros, while pro traders can increase the reach of their successful trading strategies.
\n"},{"questions":"How does auto-copy trading work?","answer":"Auto-copy allows you to follow the top traders you want to copy, and place the exact trades that they do. This allows you to earn the same results as top traders in just a few clicks.
\n"},{"questions":"Can I copy trade with INFINOX?","answer":"Yes. You can copy trade global traders on IX Social. Download the app for iOS here, and Android here.
\n"},{"questions":"What are the benefits of social trading?","answer":"Copy trading helps you trade like a pro on major financial markets, even if you are beginner trader. The platform allows you to easily control your risk, see live track records of pro traders, and copy top trading strategies. Discussion groups can help you access first-hand trading insights and become a part of a trading community.
\nFor pro traders, IX Social provides an avenue for you to enhance your trading strategies, and expand your reach. Have a wider impact on the global trading community, build your personal brand amongst like-minded traders.
\n"},{"questions":"How can I trade on IX Social?","answer":"Trading on IX Social is easy!
\n1. New users will need to create an account with INFINOX and receive their account login details via email.
\n2. Download the IX Social app for iOS here, and Android here.
\n3. Search for top traders on the leaderboard.
\n4. Click to copy their trades and obtain the same results.
Yes, you will need to link your INFINOX account to your IX Social profile in order to trade on the app.
\nDon’t have an INFINOX account? You can sign up for a live account here.
\n"},{"questions":"How to find the right pro traders?","answer":"Find pro traders that check all the right boxes! Visit the IX Social leaderboard to find top-performing pro traders, receive regular updates on their strategies and access their past track records.
\n"}],"title":"Copy Trading"},"TradingInformation":{"item":[{"questions":"Who are your liquidity providers? ","answer":"INFINOX taps into deep pools of liquidity from a range of sources including Prime of Prime, Tier 1 Banks and other market participants.
\n"},{"questions":"Where are your trading servers located?","answer":"The INFINOX trading server is located in London.The proxy servers are located in London, New York, Dubai, Belgium, Hong Kong and other locations. Client's trading platforms are automatically connected to the closest proxy server.
\n"},{"questions":"Do you offer negative balance protection?","answer":"Yes, INFINOX offers negative balance protection. When trading your account may go into negative digits, if it happens, you should contact our Support team here so they can assist you.
\n"},{"questions":"Why should I trade with INFINOX?","answer":"INFINOX is a recommended broker for forex and CFDs, spanning equities, indices and even futures markets. With compatibility through multiple industry-leading trading platforms and multiple client account types available, INFINOX is a highly competitive, award-winning broker suitable for beginners and seasoned retail traders alike. Find out why we are the number one option here.
\n"},{"questions":"Where can I find your latest market hours update?","answer":"Click here to see updated market hours.
\n"},{"questions":"Can I trade micro lots?","answer":"Yes, the minimun lot size you can start trading with is 0.01.
\n"},{"questions":"What is the maximum amount of open orders I can have on my account?","answer":"You can have up to 1000 open orders for individual accounts.
\n"},{"questions":"What leverage do you offer?","answer":"INFINOX offers up to 1:1000 leverage to trade with. You can find the full list of leverages INFINOX offers here.
\n"},{"questions":"What are your spreads?","answer":"INFINOX offers some of the most competitive spreads in the market. You can find the full list of spreads here.
\n"},{"questions":"What is your margin call/stop levels?","answer":"The margin call will occur if the equity on your account falls to 50% of the margin required. The margin stop is set at 20% of the margin required.
\n"},{"questions":"Do you allow automated/EA trading?","answer":"Yes. Expert Advisors is available with your NFINOX account and is enabled for all accounts by default.
\n"},{"questions":"Do you allow scalping/hedging?","answer":"Yes, we allow scalping and hedging.
\n"},{"questions":"Do you provide a VPS?","answer":"Yes, you can access to a VPS infrastructure that is directly connected to our trading servers provided by 4XSolutions if you have made a minimum deposit of 10,000 USD in total within the last year. Please send your VPS request to .
\n"},{"questions":"Can I place a trade over the phone?","answer":"No, you cannot place a trade over the phone. Please contact us here if you have issues accessing your trading account.
\n"},{"questions":"What is Swap/rollover/financing fees?","answer":"SWAP charges are the overnight finance charges that apply when you hold a position over night. You can view them in theProduct Specifications' of each instrument on the trading platform. See more about our SWAP conditions here.
\n"},{"questions":"Where do you get your swap rates from?","answer":"We get swaps from liquidity providers.
\n"},{"questions":"How is roll over calculated?","answer":"Futures do not rollover each night, they expire. At the expiration we rol the open positions to the next contract on behalf of theclients. The calculation simulates the process of closing the old contract and opening the new contract. Therefore. according tothe spread of the old contract and the new contract, the cash adjustment values in the two directions of buy and sell arecalculated.
\n"},{"questions":"Do you allow copy trading?","answer":"Yes. You can copy trading global traders on IX Social. Download the app here.
\n"},{"questions":"How do I know which leverage I am using?","answer":"Log into your MT4 or MT5 trading account.
\n1. Click 'Accounts' on the 'Navigator' tab (Ctrl+N).
\n2. Place the cursor over the account number to see the leverage ratio and base currency of the account.
\nAlternatively, you can view the leverage in your Client Area here.
Log into your MT4 or MT5 trading account.
\n1. Click on 'Account History' in the Terminal tab.
\n2. Right-click anywhere inside the tab, select the desired timeframe then select 'Save as Report'.
\n3. Choose your preferred download location and click on 'Save'.
Log into your MT4 or MT5 trading account.
\n1. On the 'Tools' menu bar and select 'History Center' (F2).
\n2. Double click on the symbol that you want to download.
To obtain the maximum amount of data available, select 'Options' (Ctrl+O) on the 'Tools' menu bar and click on the 'Charts' tab. In the fields 'Max bars in history' and 'Max bars in the chart', type the largest number allowed.\"
\n"},{"questions":"How do I enable Push Notifications? ","answer":"Log into your MT4 or MT5 trading account.
\n1. On the 'Tools' menu bar, then go to 'Options'.
\n2. In the window that is displayed, select the 'Notifications' tab.
\n3. Tick the 'Enable Push Notifications' box.
Log into your MT4 or MT5 trading account.
\n1. On the 'Insert' menu,
\n2. Select 'Indicators' and all the available indicators will be shown.
\n3. After selecting an indicator, a window will be desplayed where you can set its parameters.
\n4. Click 'OK' to confirm.
Log into your MT4 or MT5 trading account.
\n1. On the 'Insert' menu,
\n2. Select 'Indicators' and all the available indicators will be shown.
\n3. After selecting an indicator, a window will be desplayed where you can set its parameters.
\n4. Click 'OK' to confirm.
Futures do not rollover each night, they expire. At the expiration we roll the open positions to the next contract on behalf of the clients.The calculation simulates the process of closing the old contract and opening the new contract. Therefore, according to the spread of the old contract and the new contract, the cash adjustment values in the two directions of buy and sell are calculated.
\n"},{"questions":"What time do I get charged SWAP?","answer":"Accounts are charged right after midnight in the open order(s).
\n"},{"questions":"How is SWAP calculated?","answer":"There are several SWAP calculation modes. You can see the mode for each symbol on the market watch/specifications.
\nBy points, SWAPs are charged in points in the volume specified below for short and long positions.
\nBy money, in calculation currency.
\nBy interest, as annual interest rate.
\nBy money, in currency of margin calculation.
Stop out and margin call levels are configured on group level. You can find more specifications in our client contract here.
\n"},{"questions":"What are the market trading hours?","answer":"Market hours differ based on the instrument you're trading. You can see the market hours updates here.
\n"}],"title":"Trading Information"},"Instruments":{"item":[{"questions":"What is Forex?","answer":"Forex trading is the process of buying and selling currencies to earn. Currencies are grouped in pairs (such as EUR/USD) and any profit or loss is calculated on the movement of these currencies against one another. To learn more about what is forex trading and how to get started, click here.
\n"},{"questions":"What is a CFD?","answer":"A contract for difference (CFD) is a contract between two parties, typically described as 'buyer' and 'seller', stipulating that the buyer will pay to the seller the difference between the current value of an asset and its value at contract time (if the difference is negative, then the seller pays instead to the buyer). Find out what instruments you can trade.
\n"},{"questions":"How can I learn how to trade these instruments?","answer":"INFINOX offers daily market news and analysis, as well as a suite of educational material to help you trade. Please visit IX Intel to find out more.
\n"},{"questions":"What are bid and ask prices?","answer":"Bid is the price a buyer is willing to pay for an asset. Ask is the price a seller is willing to sell an asset for. To learn more about bid and ask prices.
\n"},{"questions":" What is the best way to manage my risk when trading?","answer":"To protect your porftolio, create a risk management strategy that limits your losses and maximises your profitable positions.
\n"},{"questions":"Do you offer any type of trading news or analysis?","answer":"Yes. INFINOX offers daily market news and analysis. Please visit our news and education section for more.
\n"},{"questions":"What instruments can I trade?","answer":"INFINOX offers a vast range of assets across forex, equities, commodities, futures, crypto and indices. You can find the full list of instruments to trade along with trading condition here.
\n"}],"title":"Instruments"},"Partners":{"item":[{"questions":"Are there any fees to become a partner?","answer":"No, there are no any fees associated with becoming an IB or Affiliate partner with INFINOX.
\n"},{"questions":"How long does it take to become a partner?","answer":"Upon receiving your application, INFINOX will aim to get back to you within 5 working days.
\n"},{"questions":"Where can I track my performance?","answer":"Once your application has been completed, you will receive a unique link to our partner portal. From here, you will be able to see a detailed list of your referrals and their trading volume where applicable.
\n"},{"questions":"How are commissions paid?","answer":"We can pay you in a variety of ways, from wire transfer to digital wallets. Your account manager will conveniently arrange payments according to your preference.
\n"},{"questions":"Can I use my own creative material?","answer":"Any material that mentions or references INFINOX must be approved by our internal compliance department before it is published. Your account manager will provide you with support to this end.
\n"},{"questions":"Why partner with INFINOX?","answer":"Our partner programs are tailor-made to suit your requirements and allow you to convert your traffic to revenue.
\nINFINOX offers:
\n- Top-tier payouts up to 1200 USD per referral or 20 USD per lot
\n- Customisable commissions structure
\n- Cash prizes and networking events
\n- Access to a dedicated partner portal
\n- Experienced business specialists
\n- Multi-lingual support team
And much more! Sign up to become an IX Partner, or get in touch with our team at .
\n"},{"questions":"How do I become an INFINOX partner?","answer":"1. Click here.
\n2. Select the type of partner (Introducing Broker or Affiliate).
\n3. Fill in the short form and our team will be in touch.
It's that simple! Registered companies and individuals aged 18 or above can apply.
\n"},{"questions":"Does IX Partners offer value-add services?","answer":"With IX Partners, you can access a variety of additional services to boost your revenues, all for free. These include:
\n- Dedicated business specialist to help you develop existing and new revenue streams
\n- Bespoke partner portal to manage client tracking and commission withdrawals
\n- Conversion and retention teams at your disposal to help you sustain your network
\n- Luxury partner events, and IB competitions with big rewards
\n- PAMM and MAM accounts
CPA stands for 'Cost Per Acquisition'. This means you will receive a one time fixed amount for each trader that opens and funds a trading account via your referral link.
\n"},{"questions":"When are commissions paid?","answer":"Commissions are paid upon request, either via our IB Portal or via your account manager.
\n"},{"questions":"How and where can I promote INFINOX?","answer":"You can promote INFINOX across your marketing channels by publishing approved marketing materials. All material must comply with our marketing and advertising terms. You can submit your material to your account manager for approval, or utilise a wide range of pre-approved marketing assets available on the partner portal. As part of the application process, any social media accounts or websites you have listed will be reviewed from time to time.
\nIf you are found to be in breach of compliance and approval guidelines, your partnership can be terminated without notice and any commissions outstanding may not be paid.
\n"},{"questions":"What is an Introducing Broker (IB)?","answer":"An introducing broker (IB) is a Partner that refers clients directly to INFINOX and earns from rebates (a percentage from their clients' trades.). To become an IB, you can sing up on ur Application form and one of your account managers will be in contact with you.
\n"},{"questions":"How can I place my account under an IB?","answer":"Simply email to process your request.
\n"},{"questions":"Who is the IB of my account and can you provide me with his name?","answer":"You can get in touch with us via email on and we can provide you with the details of the IB your account is linked to.
\n"},{"questions":"Do I need to provide documents to become an IB?","answer":"With INFINOX, you can refer clients immediately after your registration has been approved.
\n"},{"questions":"Can I customise my commissions?","answer":"Yes! IBs receive up to 20 USD per lot. Get in touch with our team at for more information.
\n"},{"questions":"What is your IB commission?","answer":"IBs can earn up to 20 USD per lot traded. Try our rebate calculator and see how much you can earn.
\n"},{"questions":"How do I withdraw my IB commission?","answer":"Commissions are paid upon request, either via our IB Portal or via your account manager.
\n"},{"questions":"Do you have a Master IB program - Multi Tier - sub commissions?","answer":"Yes, we do. Get in touch with one of our account managers at to find out more about our deals.
\n"},{"questions":"Which instruments do you pay commission on?","answer":"We pay rebates for all our instruments.
\n"},{"questions":"Can I see a list of my clients and their trading activity?","answer":"All your clients that have been succesfully registered can be tracked on our IB portal.
\n"},{"questions":"What is an Affiliate?","answer":"An Affiliate is a partner that refers clients indirectly to INFINOX and earns from CPAs (cost per acquisiton). To become an Affiliate, you can sign up on our Application Form and one of our account managers will be in contact with you.
\n"},{"questions":"Do I require a license to become an IB?","answer":"No, a license is not required to become an Introducing Broker with INFINOX.
\n"},{"questions":"How do I become an Affiliate?","answer":"Sign up on our Application Form and one of our account managers will be in contact with you.
\n"},{"questions":"Do I need to provide documents to become an Affiliate?","answer":"With INFINOX, you can refer clients immediately after your registration has been approved. However, you will need to provide us with your KYC documents and a signed partner agreement before you can withdraw any rebates earned.
\n"},{"questions":"What products can I promote to my network?","answer":"INFINOX offers a number of products to create value for your clients, including:
\n- IX Social copy trading app
\n- All-in-one trading platform IX SYNC
\n- Comprehensive trading news, analysis and education
Get in touch with our team at to know more.
\n"},{"questions":"How do I withdraw my CPA?","answer":"Commissions are paid upon request. Get in touch with your account manager to speedily withdraw your commissions.
\n"},{"questions":"How do clients sign up under my Affiliate ID?","answer":"Once you have been successfully registered, you will be provided with an unique affiliate referral code which you can use to refer your clients.
\n"},{"questions":"Can I see a list of my referred clients?","answer":"All your clients that have been succesfully registered can be viewed and tracked on our partner portal.
\n"},{"questions":"Where do I find your marketing tools?","answer":"Please reach out to your account manager or and we will provide you with the required information.
\n"},{"questions":"How are my clients tracked?","answer":"Once you have been successfully registered, you will be provided with an unique partner referral code, which you can use to refer your clients. Using this code, you can track your clients' activity as well as commissions earned, all on our partner portal.
\n"},{"questions":"Where can I view the terms and conditions to become an Affiliate?","answer":"Our Partner terms and conditions will be shared with you by your account manager.
\n"},{"questions":"How can I connect my individual trading account to an affiliate/IB?","answer":"Please send an email to from your registered email address, and ensure that you include the IB's or Affiliate's referral number in your email.
\n"},{"questions":"How do I become an Introducing Broker (IB)?","answer":"Sign up on our Application Form and one of our account managers will be in contact with you.
\n"}],"title":"Partners"},"Platforms":{"item":[{"questions":"What is Expert Advisors?","answer":"Expert Advisors (EA) is a software (or trading robot) on MT4 and MT5 that uses algorithms to automate, monitor and execute trades in financial markets.
\n"},{"questions":"Which devices can I trade on MT4/MT5?","answer":"You can use the MetaTrader platform on Mac and Windows interfaced computers via Webtrader, as well as on Android by downloading the app here.
\nThe MetaTrader 4 & 5 mobile app is currently unavailable to download on iOS. Please use the mobile web terminal or web trader if you are a new user, or download IX Social.
\n"},{"questions":"How to login into my INFINOX account on the MT4/MT5 platform?","answer":"1. Click on 'File' and then 'Log in'.
\n2. Enter your INFINOX login credentials (username, password and server) sent to you via email.
\n3. Check the box 'Save Account Information'.
\n4. Press 'Log in'.
MT5 is an enhanced version of MT4 where you can trade more instruments, including Forex, indices, commodities, stocks and cryptocurrencies and access a wider range of timeframes. At the same time MT4 remains more popular amongst forex traders, whereas MT5 is preferred by non-forex derivatives traders.
\n"},{"questions":"Can I use the same trading account on the MT4 and MT5 platforms?","answer":"You cannot use the same trading account on both platforms. However, you can open different MT4 and MT5 accounts to access both the platforms.
\n"},{"questions":"Are the prices streaming live with no delay?","answer":"Yes. The platforms stream live prices with no delay. See live prices as soon as markets open and throughout the day.
\n"},{"questions":"Are there any subscription fees for the platform MT4/MT5?","answer":"No. There are no charges or fees applied for using MetaTrader.
\n"},{"questions":"Is there an online version of the platform MT4/MT5?","answer":"Yes. The MetaTrader Web platform allows you to trade from your browser.
\n"},{"questions":"Can I change the language settings on MT4/MT5?","answer":"Go to the 'View’ menu on the top left-hand side of the terminal, then select 'Languages' and scroll down through the list of languages. Click on your desired language. Once the language is selected, you will need to restart Metatrader in order to display the new language.
\n"},{"questions":"Does the platform display the bid or the ask price?","answer":"On MT4 and MT5 platforms, the bid price will be displayed by default.
\nIf you want to have the ask price shown, please:
\n1. Right-click on the chart and select 'Properties'.
\n2. When the 'Properties' window is displayed, click on the 'Common' tab and tick the 'Show Ask line' box.
\n3. Confirm your change by clicking 'OK'.
The server time is GMT+2 during winter time and GMT+3 in summer time. You can find it by clicking right on the Market Watch list and clicking on 'Time'. You can't change the platform's time.
\n"},{"questions":"How do I install an EA?","answer":"Adding an EA is easy!
\n1. Log in on MetaTrader and then go to 'File'.
\n2. Select 'Open Data Folder' and select 'MQL4' or 'MQL5' depending on your platform.
\n3. Choose 'Expert Advisors' or 'Indicators'.
\n4. Now copy the file you want to add and close and reopen the platform. You should see the item in the navigator panel.
Attaching an EA to a chart is simple!
\n1. Right-click the 'Expert Advisors' on the navigator window and select 'Attach' to a chart.
\n2. Select the chart where you want to attach the EA, then drag the EA and drop it on the chart. You can set the EA parameters on the window that is displayed.
\n3. Click 'OK' to confirm.
Log into your MT4 or MT5 trading account.
\n1. On the 'Tools' menu bar, select 'Options' (Ctrl+O).
\n2. On the 'Server' tab, click on 'Change'.
\n3. Insert your current master password.
\n4. Click on 'Change investor (read-only) password' and write a new investor password.
\n5. Click 'Confirm'.
This could happen when an user logs in using the wrong login credentials (incorrect username, password, or server name). Make sure that the account details you entered are correct and try again. If you still can't log in, please contact us here.
\n"},{"questions":"My platform shows 'No Connection', what should I do?","answer":"Please make sure that you have selected the right server - the server name is mentioned in the email with the account login credentials we sent you. There may also be a problem with your Internet service provider, please check your internet connection or connection options. If you have installed an antivirus and/or firewall on your computer, try to disable or reconfigure it to unblock MetaTrader. If you still can't log in, please contact us here.
\n"},{"questions":"I cannot see all the available instruments in my Market Watch window, how can I add them?","answer":"Log into your MT4 or MT5 trading account.
\nThere are two ways to show all available instruments:
\n1. Right-click in the 'Market Watch' area and select 'Show All'.
\n2. If you can't find the 'Market Watch' window, go to the 'View' menu and click on 'Market Watch'.
If your 'New Order' is greyed out, this means that you are not succesfully logged in to your trading account or trading has been disabled on your trading account. Enter your account number, password and server in order to log in. Once the 'New Order' button is active, you'll be able to place trades.
\nIf the 'New Order' button doesn't become active, please contact us here.
\n"},{"questions":"MT4 indicates context busy when I try to place an order. How to fix this?","answer":"This means that the platform is trying to process two or more orders at the same time. Restart the trading plaftorm to fix the issue.
\n"},{"questions":"My charts keep freezing and the pricing is lagging, what should I do?","answer":"First, close the platform and restart your computer in order to avoid any temporary performance or system issues. If the issue keeps persisting, please contact us here.
\n"},{"questions":"Why are my indicators disappearing from the MT4 platform?","answer":"First, make sure you haven't hidden the indicators on your chart. To make an indicator visible, please click on the eye icon right next to the symbol's name.
\nIn the case that your recent changes haven't been saved, remember to shut down the platform first before sutting down the computer to avoid any issue during the initialization of the platform.
\n"},{"questions":"Where can I see the swap rates?","answer":"You can see our SWAP rates here.
\n"},{"questions":"Why did I get charged triple SWAP overnight on Wednesday or Friday?","answer":"Most FX pairs are settled T+2. For instance, if you close your positions before 5PM on a Wednesday, the settlement date will be 2 days after (Friday). But if you hold open positions past 5PM, the position will be rolled over to Thursday, which will settle on the second working day (Monday). This is why the Friday (Weekend) rollover happens on Wednesday, resulting in a triple SWAP. You can see our rollover conditions here.
\n"},{"questions":"What type of trading platforms does INFINOX offer?","answer":"With INFINOX, you can trade on our end-to-end trading platform IX SYNC, built for all your trading needs. This multi-asset mobile-friendly platform is packed with all the essential trading features, and then some more. Deposit, trade and withdraw, track charts and positions, watch live and pre-market insights, analyse your trading history, and even build your own custom dashboard.
\nINFINOX also offers MetaTrader (MT4/MT5) on mobile and desktop, as well as the IX Social copy trading app where you can copy and earn just like the pros.
\n"},{"questions":"Can I trade on IX SYNC?","answer":"Yes! You can trade our entire range of instruments on IX SYNC, including forex, commodities, stocks, crypto, indices and futures. IX SYNC is a multi-asset trading platform, so in addition to trading, you can also access an integrated client area, multiple charting and technical indicator options, custom dashboards with over 40 widgets, and tools to enhance your trading activity. Learn more about IX SYNC here.
\n"},{"questions":"Why do I need IX SYNC?","answer":"IX SYNC offers you everything you need to trade in one place.
\n- Integrated client area to deposit, trade, and withdraw.
\n- Available on mobile and web platforms.
\n- User-friendly interface and fully customisable.
\n- Range of tools & analysis such as pip calculator, economic calendar, currency heat map, market scanner, EA trading and more.
\n- Access to IX Social copy trading app.
\n- A multi-lingual support team to speak to without leaving the platform.
\n- Education & research, including in-depth guides, platform tutorials, strategy explainers and more.
Logging into IX SYNC is simple:
\n1. New users will need to create an account with INFINOX.
\n2. Receive your account login details via email.
\n3. Click here to access IX SYNC.
\n4. Login with your account login credentials received via email.
\n5. You can now use IX SYNC.
Remember that you can also access MetaTrader from the platform!
\n"},{"questions":"How do you calculate the shares commission?","answer":"When trading CFD equities, a commission is charged to your account for executing your trades. At INFINOX, our commissions are highly competitive, starting from 0.10% on the nominal value of your trade, or 0.02 USD per share traded.
\n"},{"questions":"Can I use my MetaTrader account on mobile?","answer":"MetaTrader (MT4/MT5) is available to download on iOS and Android devices. Click here to download the platforms.
\n"},{"questions":"When I try to place a trade, it tells me 'Trade Disabled'. What should I do?","answer":"This means that you can't trade that specific instrument or place a trade at all. There are many reasons this can happen, such as your account is disabled, the market is closed, a specific instrument is set to 'close only', or you are logged in with the investor password. For help, please contact us here.
\n"},{"questions":"Are INFINOX’s trading platforms compatible with MacOS?","answer":"The MetaTrader 4 & 5 macOS app is available to download in the Client Area here.
\n"},{"questions":"How can I download MT4/MT5?","answer":"To download the MetaTrader 4 or 5 trading software, please click here.
\n"},{"questions":"My EA is showing Trade Disabled, how to fix this?","answer":"Select 'Options' (Ctrl+O) on the 'Tools' menu bar and tick the 'Allow Automated Trading' box under the 'Expert Advisors' tab. Then, right-click on the chart where the EA has been placed to check EA properties and make sure the 'Allow Live Trading' checkbox is enabled.
\n"},{"questions":"The symbols are greyed out in my Market Watch window, what should I do?","answer":"This means that these symbols are not available to trade with.
\nIf you want to see all the symbols available, you can right-click on 'Market Watch', and select 'Show All'.
\n"}],"title":"Platforms"},"AboutINFINOX":{"item":[{"questions":"Are my deposited funds segregated from INFINOX’s business funds?","answer":"Yes, your funds are held in in one or more segregated account(s) held with an investment-grade institution, separated from the company's money. This means that Client Money is treated as belonging to the Investor and cannot be used for other purposes.
\n"},{"questions":"Who is INFINOX?","answer":"INFINOX is a global CFD broker established in 2009. We have a global presence that includes offices across the Latin American, Asian and MENA regions, and offer traders worldwide a variety of trading products, trading platforms and support.
\n"},{"questions":"When was INFINOX been established?","answer":"INFINOX is a globally recognised and regulated FX & CFD broker since 2009.
\n"},{"questions":"Who is INFINOX regulated by?","answer":"INFINOX is a licensed broker with a regulation licence in Financial Services Commission (FSC).
\n"},{"questions":"Where are your offices located?","answer":"We have a presence across Europe, Asia and Middle East.
\n"},{"questions":"How can I contact INFINOX?","answer":"You can contact us via Live Chat, email and on our social media as well. You can find all our contact details here.
\n"},{"questions":"Where can I find your legal documentation?","answer":"You can find our legal documents here.
\n"},{"questions":"Why trust INFINOX?","answer":"INFINOX is regulated by the most recognised financial regulations in the world and all funds are held at internationally recognised and reputable banks within the relevant regulatory region. Read what our clients say about us here.
\n"},{"questions":"Is INFINOX a good broker?","answer":"INFINOX is a recommended broker for forex and CFDs, spanning equities, indices and even futures markets. With compatibility through multiple industry-leading trading platforms and multiple client account types available, INFINOX is a highly competitive, award-winning broker suitable for beginners and seasoned retail traders alike.
\n"},{"questions":"What is INFINOX’s registered address?","answer":"Our registered office is located at Cyberati Lounge, Ground Floor,
\nThe Catalyst Building, 40 Cybercity, Ebene, Republic of Mauritius.
We take privacy very seriously at INFINOX, and will never share your information with third parties for marketing purposes. We may use your information to make further enquiries about your identity and to prevent fraud. For more information about how we handle your data, please review our Privacy Policy.
\n"},{"questions":"Does INFINOX speak my language?","answer":"You can access trading support and knowledge in over 12 languages including English, Portuguese, Spanish, Thai, Traditional Chinese, Simplified Chinese, Indonesian, Vietnamese, Korean.
\n"}],"title":"About INFINOX"},"PAMM":{"item":[{"questions":"What is the amount received by managers and investors at the conclusion of each trading interval before compensation is granted?","answer":"Considering the PAMM account achieved a 200% return, the manager earns 200% of their initial deposit, equivalent to 600 USD. On the other hand, the investor receives 200% of their investment, totaling 400 USD.
\n"},{"questions":"How are profits and losses allocated in PAMM accounts?","answer":"All profits and losses are distributed solely based on the proportion of funds invested. In the mentioned scenario, the manager's portion is 60% (300 USD), while the investor's share is 40% (200 USD), resulting in a combined account balance of 500 USD.
\n"},{"questions":"What is the remuneration paid by investors to the manager?","answer":"The investor compensates the manager with 20% of their profit, which amounts to 80 USD based on the 400 USD profit earned.
\n"},{"questions":"Once all calculations, including the trading interval results and remuneration payout, have been accounted for, the account balances for the manager and investor will be as follows:","answer":"Investor's account balance: 200 USD (initial investment) + 400 USD (profit) - 80 USD (remuneration) = 520 USD.
\nManager's account balance: 300 USD (initial deposit) + 600 USD (profit) + 80 USD (remuneration) = 980 USD.
\n"}],"title":"PAMM"}}}