How do I open a live trading account?
To open a live trading account, click the “Sign Up” button in the top right of our website. Follow the steps and upload your documents for verification. We’ll email you with your account details and you’ll be ready to trade!
What account types does Infinox offer?
We offer three different types of live account, IXO, MT4 STP (Straight Through Processing) and MT4 ECN (Electronic Communication Network).
Can I open a demo account?
Yes, we offer demo accounts to all of our clients. These can be used by beginners to help understand how CFD trading works, or by professionals to try out new strategies without any risk.
In which currencies can I open an account?
Infinox clients can open a trading account in USD, EUR, GBP and AUD. We recommend opening your account in the currency you’ll be depositing and withdrawing in, to avoid any unexpected conversion fees!
Can I change the currency of my account?
We can help you change the currency of your account, but to do so we need to open you a new account. To request a new account in a new currency, please contact [email protected]
or call us on +44(0)20 3713 4490.
Can I open more than one account with Infinox?
Yes! Once you’ve opened a live trading account with Infinox, you can apply for another under the same name. Some traders do this to trade in different base currencies, or try out new strategies. Contact [email protected]
for more info.
What documents does Infinox require to open a live account?
In order to verify your identity, we need a copy of your valid Passport, National ID card or Driver’s Licence. We’ll also need a recent (within the last 3 months) proof of address, such as a utility or bank statement in your name.
Why do I have to provide proof of identity?
INFINOX CAPITAL Ltd is authorised and regulated by the Financial Conduct Authority, as such, we’re required to comply with “Know Your Customer” (KYC) requirements. This means we need to identify our clients. Don’t worry, Infinox will never share this information for marketing purposes with third parties!
What deposit methods does Infinox offer?
You can deposit funds into your account using a debit or credit card, Skrill, Neteller, or by making a bank transfer. Unfortunately, we do not accept cash or cheque, American Express or Diners Cards.
What is the minimum deposit?
The minimum deposit amount is £1 or equivalent in your base currency.
How can I withdraw funds from my account?
In “My Account”, click on “Withdraw Funds” and fill out the form in order for us to process your request. If you have deposited funds from a credit or debit card within the last 12 months, we will be able to return funds to that card. Please note that we are unable to transfer funds to third party accounts, so sometimes, we might ask for additional information about the account in order to verify the withdrawal.
Are my deposited funds segregated from Infinox’s business funds?
At Infinox, we segregate client money in accordance with the Financial Conduct Authority’s client money rules. We are also covered by the Financial Services & Compensation Scheme (FSCS). The FSCS may pay compensation to consumers if a financial services firm is unable, or likely to be unable, to pay claims against it, where it has been declared in default or insolvent. The Scheme can provide compensation of up to £85,000 per person, per claim and per firm. For details and eligibility, please visit the FSCS’s website for more information: http://www.fscs.org.uk.
Is my personal data safe with Infinox?
Are Infinox’s trading platforms compatible with MacOS?
Currently only our bespoke IXO platform is compatible with MacOS. For MT4 you can download their app from the apple store on your mobile or tablet device. For desktop you can access via the webtrader here https://www.infinox.com/en/mt4-webtrader/
I forgot my password. How can I log in?
If you’ve forgotten your password, simply click “Forgot Password?” on the Login page. We’ll then send you an email with instructions on how to change it!